No cash will be given back on gift cards, credit cards and/or checks. There is a $25 service charge for all returned checks.
There are no refunds or exchanges on any jewelry or tools ( i.e. flat iron, blow dryer, etc. ) sold. All warranties are provided through the manufacturer.
There are no refunds for any services performed. We stand behind our services, therefore, we will correct any challenges we have created with your color service within 10 days of the service.
All services that have been completed are subject to a determination of correction. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. However, cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. We kindly ask that you give us 48 hours notice if you cancel your appointment or you may be subject to a re-booking fee of $25.00. If you give us 24 hours notice, that would require a $50.00 re-booking fee. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of service for you as well as others.
Any color correction appointment requires a consultation with a stylist. Depending on the stylist level and recommendation, the amount of the deposit will be determined at that time.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
For all new guests, any appointments which require 2 or more hours of service, a deposit will be required. For a stylist that is a Level 1 or 2, a $50 deposit is required. For a Level 3 or above, a $100 deposit is required. That deposit will go towards the total cost of services rendered. For these lengthy appointments, we require a 2 business day (Tuesday through Saturday) time frame for a cancellation. Otherwise, it remains a non-refundable fee.
Bridal parties of 4 or more require a %50 deposit and is non-refundable without 1 week notice of cancellation.
As a courtesy to both stylists and their guests, please remain in the reception area so as not to distract from services in progress.
We hope that you understand the need for these policies. If you have any questions, please do not hesitate to ask.