We do accept credit cards for services, however tips are cash only. We do have an ATM available in the salon.
No cash will be given back on gift cards, credit cards and/or checks. There is a $25 service charge for all returned checks.
There are no refunds or exchanges on any jewelry or tools ( i.e. flat iron, blow dryer, etc. ) sold. All warranties are provided through the manufacturer.
There are no refunds for any services performed. We stand behind our services, therefore, we will correct any challenges we have created with your color service within 10 days of the service.
All services that have been completed are subject to a determination of correction. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.
Any color correction appointment requires a consultation with a stylist. Depending on the stylist level and recommendation, the amount of the deposit will be determined at that time.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
For all new guests, any appointments which require 2 or more hours of service, a $100 deposit will be required. That deposit will go towards the total cost of services rendered. For these lengthy appointments, we require a 2 business day (Tuesday through Saturday) time frame for a cancellation. Otherwise, it remains a non-refundable fee.
Bridal parties of 4 or more require a %50 deposit and is non-refundable without 1 week notice of cancellation.
As a courtesy to both stylists and their guests, please remain in the reception area so as not to distract from services in progress.
We understand the need sometimes arises to have to cancel or reschedule your visit, but when you cancel without giving us enough notice it causes our stylists to lose both time and income. WE REQUIRE 48 HOURS NOTICE TO CANCEL YOUR VISIT WITH US. if you do not cancel or reschedule within the allotted time frames you will be asked to pay the following fee before scheduling another appointment with us. If appointment is canceled less than 48 Hours prior to appointment time, you will be asked to pay 50% of scheduled service cost. If canceled less than 24 hours prior to appointment time, you will be asked to pay 100% of scheduled service cost.
We hope that you understand the need for these policies. If you have any questions, please do not hesitate to ask.